How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Sitemet Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to make a complaint and what to expect afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when calling or contacting Sitemet Tree Service
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one answers for its own quotes, pricing, work and customer service. If you have a problem with tree work at your property, the usual first step is to take it up directly with the provider and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short may be removed. Please keep in mind that Sitemet Tree Service cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@sitemet.property and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We acknowledge your complaint by email, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

Still Not Happy?

If our response does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, your state or local licensing office may be able to help too.

Contact

Email: contact@sitemet.property